eWebguru Review 2018: Today I want to share my very personal experience with the eWebguru support team. I’m writing this eWebguru Review based on my recent experience with them. Before I go in details let me tell you, I’m a customer of eWebguru since last close to 1 year from now. I bought a shared web hosting pack (Bronze Plan) from them to host one of my WordPress blogs. When I bought the pack my WordPress blog was running a bit slow so I contacted their support team and as per their suggestion I raised a troubled ticket for the same. That was my very first interaction with their support team, and without calling them even once, they transferred my blog to a new server and my issue was resolved. Since then my blog was running fine with them. After using their hosting services without any problem for the last eight months, I decided to host my next blog with them and thus I upgraded my subscription to Silver Plan.
Update-June 2015: I’ve moved my website from eWebGuru to Hostpapa. I was facing slow server issue since past few months and the eWebGuru team was unable to rectify it. I also raised some tickets about my problem but they didn’t take it seriously and didn’t give me satisfactory answers. Hostpapa gives me hosting for only INR 99 per month i.e $2 per month with a free domain for life. You can also get this deal from here.
The Problem I Faced
Everything was working fine until I not installed the WordPress for my new domain name which I wanted to host with them. I was installing the WordPress using cpanel. Every time I try to install WordPress using Fantastico, the installation got failed. I was worried how to go about as I’m not a technical guy.
I contacted their support team over the chat. They suggest me to raise a trouble ticket for the same. Without any delay, Ii raised a trouble ticket.
eWebguru Response Time on Trouble Ticket
I was surprised to see the response time. I got a reply on my ticket in less than half an hour. Usually, in my experience, other web hosts take up to 4 hours to reply to a ticket. I got the following reply from them.
kindly check your wp-config.php file and correct your connection string according to your database username and password.
As I’ve already mentioned above that I’m not a technical guy so I requested them to take care of the job, and I reply the same on the trouble ticket.
Note: I haven’t contacted them over the phone until yet.
In next less than four-hour Mr.Kapil Garg, who is from the eWebguru support team, replied to me that my site started working. After receiving the reply I checked the site and it was working fine.
The Real Big Problem
The real problem started when I found that my main site which I was hosting with them since last 8 month stopped working. It happened just after my problem was resolved. It was 10 P.M on Saturday, I reported the problem to the eWebguru support team. The way they took this problem was remarkable. Their support team guy Mr. Kapil Garg started working on my site & worked on it until next one hour and finally made my site live again before 11 P.M.
I have never seen this kind of proactive response from a support team of any other hosting provider.
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The main work of a web host is to provide you a server space where you can host your website. Managing third-party applications like WordPress doesn’t come under their KRA. But still eWebguru take the job very professionally & make me super happy. If you’re looking for buying a hosting service & concern about customer support. eWebguru is really recommended from my side. Let me know how do you like my eWebguru Review. Over to you.