In-Depth Media Temple Review with 8 Pros & 3 Cons
It’s been a year since we have published this Media Temple Review on this site. To give you most recent information about the host and to tell you if you should buy Media Temple hosting in 2017, we’re updating the review.
Are you thinking about taking up web hosting services from Media Temple and scouting for the detailed Media Temple Review? Or with various web hosting service providers options around you are feeling baffled, and not able to decide whether to take up services from Media Temple? If the answer to your question is yes, then you have certainly stumbled across the right place.
Let’s have a quick run through about Media Temple and share our review about the service provider i.e Media Temple.
Media Temple: Company Overview
Media Temple is one of the leading providers of web and cloud hosting services. With state-of-the-art infrastructure and highly secured network, the company has become the first choice amid businesses across different industry verticals.
Media Temple was founded by Demian Sellfors and John Carey, the former CEOs of the company, in 1998, and is presently headquartered in Los Angeles, California. After a decade and more, in 2013, the company was acquired by Godaddy but has independent operations and company.
Today, with the clustered architecture and quality service, Media Temple has earned the trust of more than 125,000 users and provided more than 1,500,000 successfully running domains to them. The various hosting services offered by the company are WordPress, Shared, VPS, Fully Managed Cloud, Fully Managed VPS, and Dedicated Hosting.
Before we try to divulge more about the company’s web hosting services and related performance parameters, let’s have a look on something very interesting that I came across while going through their different hosting plans and offers.
You can avail one-time 33% discount on Media Temple shared hosting & managed wordpress hosting. All you need to do is to visit Media Temple through this discount link and purchase their hosting plan for 12 months.
Pros of Media Temple:-
Different Types of Web hosting service and related plans
Media Temple offers different types of customer-centric hosting services. Let’s have sneak peak at plans & pricing offered by the company:
Managed WordPress Hosting
For Managed WordPress Plan, Media Temple has three different plans to cater to your varying business requirements. It is the ideal solution for designers, developers, and bloggers.
Look at the WordPress hosting plans offered by Media Temple.
Some of the value-added USPs of WordPress hosting is:
- Automatic WP core updates
- DDoS & intrusion protection
- 30-day backup & restore
- Site staging and cloning
- SSD servers
- Free to use standard or custom WordPress theme
- Git, WP-CLI, SSH/sFTP and PhpMyAdmin access
Grid Shared hosting services:
That’s the plus point about Media Temple’s hosting services. Unlike other web hosts, they have built the Grid to easily manage sudden traffic spikes, with burstable resources that host your site across various servers to keep your website always up and running.
This hosting provision is best for freelancers, in-house marketing teams, designers and developers resellers. The company offers given below three plans:
Some of the value-added USPs of Grid shared hosting services are:
- All-SSD storage
- 30-day automatic backups
- 1-click Managed Apps
- TrueSpeed™ global CDN
- Google Apps for Work
- Malware detection & removal
- Web application firewall
- DDoS & intrusion protection
- Development tools – Git 22.214.171.124, SVN 1.6.12, WP-CLI 0.20.4, sFTP and SSH access
Bottom line: Whether you have small scale business or large scale business, the customized web hosting services of Media Temple can fulfill your business needs.
VPS Hosting: DV Managed & DV Developer
The VPS hosting of Media Temple includes two options non-managed and managed hosting environments. In the Non-managed VPS hosting that is DV Developer hosting, the user needs to build everything from the scratch. It is cheaper than other services and recommended by developers and professionals. Whereas, the Managed VPS hosting that is DV Managed hosting provides well-established environment but it is a little bit costlier than non-managed service.
The basic plan of DV Managed hosting starts from $55 per month whereas the basic plan of DV Developer hosting starts from $30 per month.
Whether you are a digital media company, e-commerce, reseller or app developer, you will certainly find VPS hosting the best option for you.
Fully Managed Cloud
Media Temple offers complete support right from integration of Amazon cloud to 24/7 Certified SysAdmin support, stringent server monitoring, and much more.
AWS cloud hosting services are best for agencies, enterprise, content creators and developers.
Dedicated Server Hosting
Like Media Temple VPS hosting plans, in the dedicated server hosting service, users can select between dedicated managed and non-managed hosting environments. This service is for the users who have hands-on experience of Linux OS or have an expert who knows how to work on Linux.
Some of the value-added USPs of dedicated server is:
- Lightning-fast SSD storage
- Full SSH and root access
- PowerPanel web interface
- Unlimited domain hosting
- Security & malware scanning
- Automated malware removal
- On-demand services
Media Temple’s Grid set-up primarily comprises of the CloudFlare CDN (cloud delivery network) with Railgun, which shields your website against botnets, hackers, and phishing scams. In addition, it comes with an incorporated Cloudmark spam detection tool. The Web host also makes use of SiteLock’s SMART (Secure Malware Alert and Removal Tool) tools to eliminate malevolent code the moment it’s spotted.
Media Temple Server performance Review
To have a better understanding of the server performance, we have checked through different online tools available.
As per the results, we have discovered that company’s server speed is relatively good. Below is the screenshot of the result of the test conducted on bitcatcha.com :
We also conducted test on another website pingdom.com and the screenshot of same is as given below:
We found Media Temple server performance just ordinary and below our expectations. Although the server respond really fast US (E). From rest of the world, it performs just like any other host.
Although the owner of the website we used for our testing purpose leave a positive review on a website known as http://hostadvice.com/. Below is the screenshot of the review he wrote on that website.
After reviewing Media Temple’s servers performance, we can say that they have pretty good servers in place that response fast.
Media Temple offers 30-days money-back guarantee to its customers, which means if the customer doesn’t like the services within 30days purchase of the service only then a refund will be done. On the contrary, the money-back guarantee provided by Dreamhost is much better than them, i.e. around 97days.
On the contrary, the money-back guarantee provided by Dreamhost is much better than them, i.e. around 97days, Godaddy offers 45 days money back guarantee.
DV 20/20 Uptime Guarantee
Media Temple promises to provide 99.999% uptime service on their DV services. If the downtime exceeds 20 minutes in a particular month, they promise to return 20% of the monthly hosting fee, as credit points, for each 20 minutes of downtime in that month. So if you ever face downtime more than 20 minutes, inform the Media Temple team within 5 days and get your refund in your account, as credit points.
Add-on Services on Cheaper Price
If you want some add-on services like CloudTech Priority Care, Google Apps for Work, Move to (mt), SSL Certificates, Virb – Site Builder, Truespeed CDN, and ProDev API. The Media Temple has a staff of certified engineers, who analyze web codes, take backups, restores data, do the installation of web apps, and manages other such technical tasks for you. If you pay little extra to MT, its engineers will always keep your environment ready-to-work.
The Media Temple has a staff of certified engineers, who analyze web codes, take backups, restores data, do the installation of web apps, and manages other such technical tasks for you. If you pay little extra to MT, its engineers will always keep your environment ready-to-work.
If you pay little extra to MT, its engineers will always keep your environment ready-to-work.
The Backend: User-friendly Control Panel
The Media Temple user account comes with Plesk 11 and three different Plesk control panels that are Control Panel, Server Administration Panel, and Power User Panel. Each panel has a specific purpose. The Control Panel is the first page that we see, to access advanced features of Server Administration and Power User, we can change our Plesk interface by selecting Interface Management option from the Server Tab. Below is the screenshot of Control Panel.
For more information on how to work with panels, we can read the documentation available on the website. Plus, to provide the best experience to the users, Media Temple has included a statistic tabbed-page in its Control panel that displays different options to keep check on:
- Disk space
- Traffic of the current month.
- FTP and HTTP fields display information about the total data transferred to and from the website.
- POP3/IMAP and SMTP fields display the total amount of data received and sent by the mail accounts of the respective domains.
- For the detailed options, different options are given such as FTP Statistics, Anonymous FTP statistics, and Data Transfer Statistics.
- Password Protected Directories and Custom Error Pages
- Offers third-party statistic software such as google.com/analytics, reinvigorate.net, haveamint.com, woopra.com, getclicky.com, and piwik.org.
Below is the screenshot of server and administration panel.
Below is the screenshot of Power User Panel:
Fully responsive and custom Grid control panel-
In Grid shared hosting provision, Media Temple facilitates the users with customized Grid control panel which enables you to manage and configure website and related files at your fingertips.
We liked the Media Temple control panels. They are very user-friendly and make the web hosting management really easy.
Cons of Media Temple Hosting
As they say, nothing is perfect in this world. The Same way no web host is picture-perfect so as Media Temple. Enlisted are the some cons of Media Temple hosting.
Customer support services Review
To have a better idea about the Web host’s support team’s effectiveness, I connected with Media Temple’s 24/7 customer support team quite a few times while analysis—morning, noontime, and evening. Unfortunately, the Web chat support isn’t that effective as they don’t provide instant support. When I tried inquiring about new project ‘Leave us a message’ prompt window opened.
I did send the query related to GRID-Service and they do send me mail after two days. The question was accurately answered. The only flaw I found in their service is that they don’t provide instant chat support services and they take a long time to respond customer’s queries via mail.
Besides, Media Temple provides telephone support services are even limited to sales inquiries only. For resolution of any type of issues, you are encountering you need to log into the Account Center to send a tech support message.
To know more about the existing customer’s review, we tried to dig in further and searched online. So, here is what customers have to say about Media Temple support and hosting services (these reviews are published on different social media platforms and forums):
This is what people are saying about MediaTemple on Twitter.
@mediatemple has the worst support team. Save yourself the headache and use pagely/rackspace or aws. Their support actually supports u.
— kur. (@kurweezy_) April 21, 2016
— billy attar (@billyattar) April 19, 2016
— Drate Berry (@drateberry) April 13, 2016
— Justin Ruckman (@jruckman) March 28, 2016
On Twitter, we found mixed reactions from the people about Media Temple. Some were complaining about their support team and some were really happy.
The above review we found on popular review site Yelp.
Although we also find positive reviews about Media Temple on WhoIsHostingThis ( A popular review site).
Paid Migration services
Media Temple doesn’t provide free transfer of website from your previous web host. While other hosting service providers like HostGator offers FREE web content transfers for new accounts and accounts that are being upgraded that require a server move, within 30 days of signup or upgrade.
If you’re not much technically sound and thinking about migrating from existing host to Media Temple, you’ve to pay a fee to the Web Host.
No Support for Windows OS
Usually, some of the renowned web hosting service providers like Godaddy and Hostgator offer hosting provision on both Linux and Windows OS. However, Media Temple provides support and hosting services for Linux platform only.
You may also find some negative reviews as well as some positive reviews on YouTube about MediaTemple web hosting services. None of the company can do away with negative reviews. It is a part of every business. Here is a negative review that we have found on Youtube about MediaTemple but you must always remember that there are many positive reviews as well on YouTube.
In the bottom line- Do We Recommend Media Temple?
Yes, we do recommend Media Temple. Negative and positive customer reviews are part of business. No company in the world can make 100% of their customers happy. All in all Media Temple services are good and comes with user-friendly control panel and good customer support.
You can get 2 months of Free Media Temple WordPress Hosting services when you pay for 12 months upfront. To avail this offer visit Media Temple using this link & purchase their WordPress Hosting for 12 months.
Media Temple is the name which most of the businessman think of when to talk about trustworthy web hosting services. The forward thinking and customer-centric services of MT have won the trust of many customers. The customer profile videos on its website, and accurate and on-time replies to the customer queries on the social media channels shows its customer-centric approach.
Hence, this was my thorough Media Temple review. I hope this must have answered most of the questions and cleared all your reservations about Media Temple’s web hosting services. Although their plans are quite exorbitant, but they ensure that your website doesn’t face any downtime and you can maximize your return on investment (ROI).
As far as my opinion is considered, they’re good to go with provided you are looking for managed hosting services.